Job Description

• Previous experience working in a travel agency as a ticket agent.
• Must have experience in GDS systems such as SABRE.
• Bilingual (Spanish and English).
• Good verbal and written communication skills.
• Proficiency of Microsoft Office: Word, Excel, and Outlook.
• Ability to manage time and prioritize tasks.

• Answer all phone calls promptly.
• Assist customers by providing guidance regarding the trip packages with the designated zone.
• Handle all reservation requests in a friendly, efficient, and prompt manner.
• Creates, estimates, and reserves unique travel packages based on the client's interests and within the restrictions that the company offers.
• Registers and updates bookings for your clients in the database.
• Ensure that the company receives complete payment from the consumer.
• Create receipts and invoices for your sales in the Client Base system.
• Prepares and distributes your clients' vouchers or travel documents after payment is received.
• Handle all travel-related issues, including disputes, complaints, cancellations, and refunds.
• Issuance and reimbursement of airline tickets issued by the company.
• Communicate airport rules and procedures to passengers before boarding their planes.

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