Job Description

Sr Product Sales Rep II at Johnson Controls summary:

The Sr Product Sales Rep II at Johnson Controls acts as a critical liaison for Air Handling Units (AHUs), coordinating between various teams to ensure customer satisfaction and financial objectives are met. This role involves managing communications, facilitating orders, and providing accurate financial reporting while adhering to corporate policies and maintaining high professional standards. The position emphasizes proactive problem-solving, collaboration, and a commitment to the company's mission of creating sustainable building solutions.

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future -

What you will do:

A highly visible position that serves as the point of contact for any/all aspects of the AHU Sales Channels, International Regions and Intercompany orders. This position will collaborate with the Air Handling Manufacturing Plants, 3rd Party Suppliers, Product Management, Engineering, and others to ensure customer satisfaction and financial plans are met.

How you will do it:

• Regular and consistent communications with our Channel Sales Reps, International branches and Intercompany partners.
• Coordinate efforts between Applied Equipment departments and plants to ensure that customer needs are met.
• Proactive communications including order acknowledgements, schedule notifications and shipment tracking.
• Support the short-range financial forecast for the channels to achieve company goals while meeting customer needs and requirements.
• Provide new contract numbers and book and release new contracts, following up with the MBC to ensure timely release to the AHU manufacturing plants.
• Facilitate delivery appointments between customers and carriers as needed.
• Provide filter OIF’s to our filter supplier to ensure delivery as required by the customer.
• Enforce corporate policies, including Logistics and Tax Departments.
• Ensure all necessary export documentation, international shipping documents, and banking documents are secured correctly completed for contracts exported from the US based AHU plants.
• Ensure accurate information entered in accounting system to insure accurate reporting of financial information to corporate senior leadership and business units.
• Prepare billing information so that invoices may be issued for goods shipped and delivered and/or services rendered.
• Prepare billing and cost information for adjustments to customer accounts for issuing credit memos including error billing corrections, and other authorized adjustments.
• Demand place orders to manufacturing facilities as needed.
• Approve and release order revisions/change orders to the AHU plants as needed.
• Resolve accounting or manufacturing holds on released orders.
• Invoice and close out contracts.
• Other assignments as needed.

In performing these tasks, the incumbent is expected to:

• Be a proactive thinker with the desire to constantly improve processes and performance.
• An aggressive attitude towards meeting our customer’s needs while keeping focus on the objectives of the business is mandatory.
• A professional image in all aspects is a must with excellent interpersonal and communication skills — ideally, demonstrated when working with senior-level individuals from different geographies and functional disciplines.
• Must be comfortable maintaining VP-/Director-level relationships and recognize appropriate style of communication.
• Able to manage organizational tension and conflict and to work independently, achieving goals with limited direction and oversight.
• Minimal travel required.

What we look for:

Provides accurate and timely technical information, advice, and assistance regarding the organization's products and services before & during the sales process. Interacts with sales staff on a regular, defined basis; communicates with supply chain staff as needed. University degree and 1 year suggested minimum experience, or 2-year degree and 6 years suggested minimum experience, or equivalent combination of education and experience. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

Keywords:

sales representative, air handling units, customer satisfaction, financial reporting, sustainable buildings, Johnson Controls, supply chain management, technical sales, order management, proactive communication

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