Job Description

Job Description

Job Description

Ask Yourself This...
Are you someone who has a strong attention to detail and strives for a high level of accuracy in your work? Do you enjoy following procedures and processes and providing support to others? Then we’ve got an exciting opportunity to tell you about. We're looking for a Premium Audit Reviewer to work in our Burlington, MA location! Who We Are
At A.I.M. Mutual Insurance Companies, we are committed to setting the standard in service excellence. We are guided by our founding principles to help employers effectively manage their workers’ compensation program, providing quality services to injured workers and creating safe workplaces. We are one of the largest regional workers' compensation specialists, and we credit our staff for putting their service-oriented work ethic and workers' compensation insurance knowledge into practice, every day, in all they do. What we do ... We provide a workers' compensation experience that ensures peace of mind for all. Why we do it ... To protect and support the well-being of all New England workers and their families. How we do it ...

• Listening with empathy
• Acting with compassion
• Doing the right thing
• Succeeding through collaboration

What You'll Do

As a fast-paced, highly rewarding entry-level position in the Premium Audit department. The Premium Audit Reviewer is responsible for performing detailed quality control reviews of field audit cases that were produced by both staff and outside auditors. This includes checking and calculating chargeable payrolls utilizing information supplied on audit. Workers' compensation insurance premiums are based on a company's payroll so this role is critical to make sure we are providing the best value to our policy holders. This is a hybrid position after an initial training period.

• Responsible for performing Quality Control reviews of incoming completed audits prior to final processing, to meet corporate quality standards.
• Regularly correspond with customers and agents, providing a high level of service via telephone, email, and written documents to resolve audit questions.
• Develop, implement and monitor controls necessary to meet company, statutory and industry timeliness and service standards for audits processed.
• Assist other departments with issues related to Audits.

We’re looking for someone that has:

• at least a high school diploma, or preferably a degree from an accredited college or university,
• strong analytical and math skills,
• proven customer support experience, along with strong phone and active listening skills,
• a strong attention to detail,
• the ability to work independently to organize and prioritize work and the ability to succeed in a high volume, fast paced environment, and
• proficiency with Microsoft software such as Word and Excel.

Previous experience with Visual Audit software is a big plus, but not a requirement.

At A.I.M. Mutual Insurance Companies, we are committed to building a diverse and inclusive workplace, and we believe that all people are capable of great things. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Why work for us?

A.I.M. Mutual has been named one of the Best Places to Work in Insurance in 2023 by Business Insurance magazine, a national industry-wide publication, and has also earned the 2024 Best Place for Working Parents business designation.

We proudly offer robust compensation and benefits packages, including:

• 35-hour work week
• Summer hours June through September
• Competitive pay, with opportunities to advance
• Medical, dental, and vision plans
• Employer-sponsored retirement plan with matching employer contribution
• Company-paid life and disability insurance
• Paid time off and generous holiday time

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors; including, but not limited to - qualifications, relevant education, certifications, experience, skills, performance, travel requirements, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future, but we in good faith believe this is what we would pay for this role as of the time of posting. The full salary range for this role reflects the competitive labor market for all employees in this position across our industry and provides an opportunity to progress and develop within the role.

Thank you for your interest in joining the A.I.M. Mutual Insurance team!

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