Job Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. We are a multi-disciplinary design organization with expertise across product design, user experience, conversational/AI design, creative direction, ux research and user testing, design program management, production design, content strategy, copywriting, and design technology. The team is constantly defining, iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching to individual needs and preferences. Position: Lead Experience Designer Responsibilities: Lead, design, optimize and deliver useful and elegant best-in-class digital experiences working from a multidisciplinary, holistic perspective from concept to execution and implementation – applying a broad range of product design capabilities across user experience and visual design to craft complete product and experience solutions. Deliver on conversation design and conversational experiences for Erica (the virtual financial assistant) IVR, NLP and AI-powered experiences. Partner with a diverse set of project stakeholders and cross-functional teams – including product management and engineering. Build influence and partnerships with stakeholders outside of ongoing project work. Serve as a craft and delivery expert while collaborating with researchers, technologists, designers and delivery managers across the team. Independently lead, develop and deliver advanced experience design deliverables across the discovery and delivery design workflow while providing oversight, including: information architectures, user flows mapping user journey, wireframes, high fidelity designs, compositions, design specifications, redlines and prototypes. Deliver exemplary solutions while developing better practices and methods. Drive clarity, synthesizing, assessing, providing focus and helping to narrow down the best design approach. Operate at scale by seeking connecting patterns across projects and lines of business. Conceptualize and design conversational, AI-driven and digital experiences across web, mobile web, and native apps (iOS and Android). Support and leverage evaluative testing across the customer journey, from rapid user testing to usability studies. Evaluate and benchmark existing product and service experiences, apply design expertise and heuristics and competitive insights to move discussions forward. Actively participate in design critiques, mentor other designers, and manage multiple projects to drive timely, high-quality outcomes. Work on multiple complex designs/projects, managing time and expectations with stakeholders across the organization and XD, staying knowledgeable on project and product details. Drive timely, quality delivery by managing multiple projects and actively providing status updates to XD and partner management. Respect standards, reflect our design system patterns in work and champion best practices while also helping us set visions for innovative digital and technology experiences. Use excellent visual, communication and storytelling skills. Demonstrate thought leadership by challenging the status-quo, present independently and navigate questions, conceive, pitch, execute creative ideas, patterns and standards. Required Qualifications: 8+ years of industry design experience operating as an end-to-end multidisciplinary product designer, with strong capabilities across a range of design disciplines. Demonstrated delivery, focus and experience with conversation design, conversational experience platforms such as IVR, NLP frameworks and AI-powered experiences. An outstanding portfolio that exemplifies excellence in experience design demonstrating end-to-end multidisciplinary product design. Proven ability to design conversational experiences, multi-channel consumer-facing applications, responsive web, and websites, including complex, compliant and transactional systems. Expertise in user-centered design principles, development of better practices, and rapid ideation processes like Lean UX, Design Sprints, and Agile. Ability to anticipate questions, lead and facilitate discussions. Demonstrated success in collaborating with cross-functional teams, drive to decisions and resolutions with senior stakeholders, and to launch customer-facing digital products. Proficiency in working with design systems and adhering to brand guidelines, leveraging quantitative and qualitative data to inform and inspire design. Expert level in design tools such as InVision, Sketch, and Figma. Exemplifies leadership in problem-solving with a strong work ethic, showcasing reliability in issue resolution and time management with a focus on results. Thrives in collaborative settings, builds and nurtures relationships. Demonstrates a keen interest in learning new design and technology skills, with excellent communication, listening, and presentation skills. Adapts swiftly and positively to change, embodying curiosity, resilience and flexibility. Desired Qualifications: Experience in financial services. Experience in enhancing the clarity and impact of design communications. Extensive design system experience. Minimum Education Requirement: Bachelor’s degree or equivalent work experience. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details: Pay range $162,000.00 - $184,500.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. #J-18808-Ljbffr Bank of America

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