Job Description

Job Description

Job Description

Inbound Sales Rep - hourly + sales commissions (PLUS annual bonus of 5% of base pay)

Amazing benefits: Courtesy cable, internet, and voice services, 401k with match, health benefits (Medical, Dental, Vision), Paid Training, PTO, and career progression with cash incentives and wage increases

Remote/work from home position

Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. 

The ISR serves as the primary point of contact via telephone with customers, expected to create and close sales opportunities on every call, regardless of customer intent. The ISR is accountable to achieving daily, weekly, and/or monthly sales goals. Individuals in this position understand the complete line-up of Vyve products and their value to the customer. The ISR routinely answers inbound calls and performs at multiple task levels with computer and software applications for 8 to 10 hours per day while in a seated position. 

Job Duties and Responsibilities 

• Uses established processes to determine customer needs and ethically promote appropriate Vyve products to potential and existing customers. 

• Achieves sales goals for percentage and volume 

• Enhances customer loyalty by effectively promoting Vyve services that will enhance the quality of customers’ lives and generate sustainable revenues for the company. 

• Effectively utilizes sales/retention techniques to gain and/or retain new and existing customers calling to subscribe or cancel Vyve services. 

• Accurately documents all customer-related transaction information, ensuring that work orders and billing systems accurately reflect the transaction requirements. 

• Ensures all customer communication is professional, courteous, and helpful so that potential and existing customers understand their value to Vyve. 

• Engages in all sales and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration, and mentoring activities. 

• Follows up on customer-related issues, including processes involving other departments. 

• Treats all company employees, customers and vendors with respect

• Performs other duties as required. 

Required Qualifications: 

• High School Diploma or equivalent 

• Minimum 1 year experience in customer-facing environment, in-person or call center. 

• Ability to learn quickly and deal with complex technology changes

• Exceptional interpersonal skills and excellent communication (verbal and written) skills 

• Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc) 

• Excellent organizational skills and the ability to self-manage your line of business 

Preferred Qualifications:

• Previous sales experience in a goal-oriented environment. 

• Previous call center experience 

• Previous experience selling with an established sales process 

WE PROUDLY OFFER: 

• Culture. A fun and supportive team to be a part of
• Support. Supervisors and managers that care about your personal success and growth
• Advancement. Significant training and assistance to be successful
• Benefits. Subsidized medical, dental, vision plan. Voluntary life insurance and disability coverage are available. Company paid life insurance, vacation, holiday and sick pay.
• Future. 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility)
• Compensation. Base pay plus commission that puts you in the driver’s seat of how much you earn
• Courtesy Services. Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services.

Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. 

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