Job Description

The Senior PartnerAlliances Business Operations Analyst role is a global role responsible for the planning, execution, and management of the capabilities needed to support our PartnerAlliances go to market business. The role will lead the digital transformation of our Partner Experience across targeted and prioritized capabilities. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability through self-service, and represent the Partner across various cross-functional teams.

• *What Youll Do:**
• Subject matter expert and single point of contact for assigned Partner capabilities
• Interface with IT teams, providing, prioritization, user stories, user acceptance testing
• Interface with GTM Program teams to understand business priorities and respective policies
• Interface with business architecture team for process documentation and inter-dependencies for Partners across the company
• Create and maintain a prioritized list of enhancements and roadmap of deliverables
• Create supporting documentation and work instructions
• Lead change management, including documentation creation and handoff to Partner field teams
• Create and manage metrics – adoption, SLA, support – identifying opportunities to constantly improve and streamline processes, leading the execution of improvement cross-functionally
• Create and maintain a governance model for assigned capabilities
• Create a maintenance process to ensure high level of data and system hygiene
• Point of escalation for the Partner operations field teams
• *What Youll Need:**
• Bachelors degree
• Minimum 5 years of Partner Operations experience
• Experience managing key capabilities such as Contracts, Deal Registration, Partner On-boarding, Partner CPQ and Order Processing, Partner Training and Certifications
• Extensive experience with SFDCSalesforce.com
• Experience at a fast-growing SaaS business
• Strong analytical background and ability to flush out anomalies
• Be a self-starter, detail-oriented, and operationally-minded
• Excellent presentation and communication skills
• Expertise in business applications including Excel, PowerPoint, Clari, Crossbeam and BI (Tableu a plus)
• Ability to work in a fast-paced environment and manage through ambiguity

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