Job Description

Job Description

Job Description

We are offering a long term contract employment opportunity for an Accounts Receivable Collections Specialist I (Tier II) in ROCHESTER, New York. The role involves handling past due balances and providing high-quality service to clients within the industry. The workplace currently operates in a hybrid model, with the employee expected to work from home or in-office a few times per week.

Responsibilities:

• Mitigate risk by resolving clients' past due balances in a timely and accurate manner.
• Answer inbound calls to address and resolve past due balances, meeting daily collections and call goals.
• Initiate calls to clients based on risk to address outstanding receivables.
• Make decisions on releasing or holding at-risk accounts based on established policies and procedures to minimize risk.
• Conduct research on Electronic Funds Transfer (EFT) transactions that have been returned from the bank to recollect the funds owed by the client.
• Evaluate high-risk accounts to determine if they need to be escalated to the internal collection agency.
• Escalate client issues to appropriate departments to ensure timely collection on the account.
• Maintain daily call requirements based on the provided forecast to meet standards.
• Process customer credit applications accurately and efficiently.
• Maintain accurate customer credit records.• Proficiency in Accounts Receivable (AR) practices and procedures
• Extensive knowledge of Collection Processes
• Familiarity with Research Analysis methods
• Understanding of Quality Service principles and policies
• Ability to handle and manage Funds
• Expertise in Policy creation and implementation
• Experience with Electronic Funds Transfer (EFT)
• Ability to ensure Quality in all work processes
• Knowledge of Mitigation practices in collections
• Ability to adhere to company procedures and policies.

Job Tags

Contract work, Work from home, Home office,

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