Job Description

Job Description

Job Description

We are offering a long-term contract employment opportunity for an Accounts Receivable Collections Specialist I (Tier II) in ROCHESTER, New York, 14623-4292, United States. This role involves mitigating risk through resolution of clients' past due balances, ensuring quality service delivery, and supporting all branches with a high degree of quality service. You will work in a hybrid environment, splitting your time between the office and home.

Responsibilities:
• Resolve past due balances and meet daily collections and call goals through inbound and initiated calls.
• Evaluate and make decisions on at-risk accounts based on established policies and procedures to mitigate risk.
• Research EFT transactions returned from the bank to recollect the funds owed by the client.
• Escalate high-risk accounts to the internal collection agency as needed.
• Escalate client issues to appropriate departments to ensure timely collection on accounts.
• Maintain daily call requirements based on the forecast provided to ensure standards are met.
• Process customer credit applications accurately and efficiently.
• Maintain accurate customer credit records.
• Monitor customer accounts and take appropriate action.• Proficiency in accounts receivable (AR) processes and procedures.
• Familiarity with collection processes and policy implementation.
• Demonstrated ability to conduct research analysis in an accounting context.
• Experience in handling funds and implementing mitigation strategies.
• Excellent quality service skills, with an emphasis on client satisfaction.
• Knowledge of electronic funds transfer (EFT) processes.
• Proven ability to adhere to and uphold high-quality standards.
• Demonstrated experience in policy development and enforcement.
• Ability to understand and navigate complex accounting procedures.
• Strong interpersonal and communication skills.
• Proficiency in using accounting software and other related tools.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent organizational skills and attention to detail.
• Bachelor's degree in Accounting, Finance, or related field is preferred.
• Relevant professional certification such as Certified Public Accountant (CPA) is a plus.

Job Tags

Contract work,

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